Refund policy

What is your return policy?

If you’re not satisfied with your purchase and want to request a replacement or a refund, please reach out to help@talovalabs.com within 30 calendar days of your purchase date and let us know whether you’d like a replacement or refund. Make sure to include your Order ID, the date of your purchase, and a description and photo(s) describing the issues you had with your product. Our team will review your request to determine whether a replacement or refund is appropriate. We reserve the right to limit or deny returns and refunds in our sole discretion and for any reason.

How do I start a return?
Contact help@talovalabs.com with your Order ID, date of purchase, and a description and photo(s) describing the issues you had with the product, and we’ll initiate the process.

Can I exchange a product?
At this time, we don’t offer direct exchanges, but you may be able to return your item and place a new order.

Thank you!